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Home > Technical Support
Technical Support
By filling out and submitting this form, an E-Mail will be delivered to our Support Department with all relevant information. PLEASE BE SURE TO COMPLETELY FILL THIS FORM OUT. All information is required to provide support. Registered users can also email support@iopus.com directly.

 Tip:
For instant solutions to a technical question please make sure that you have the latest version of the software installed. Also, please read our collection of Frequently Asked Questions (FAQ) and tutorials before writing to us for support.

Alternatively, you can also read, post and search in our active User Forum. This forum is monitored by active iMacros users and our tech support. Every users benefits from the questions and answers provided in the forum, that is why we would ask you to post the question at http://forum.iopus.com first if a public forum is appropriate for your question.

We try to respond to support requests as soon as they come in, but please understand that during periods of heavy load, a delay may occur. Please see our support options for details on the different support levels. You can check on the status of your ticket in our support center (the login details are emailed to you automatically after you submit the ticket).

 

  Your Name
  Email Address
  Phone
  Product
  How long are you using the software?
  Exact Version you are running (this can be found on the About tab of the program) (Example: "6.90")
  Did you check to see that you have the most current version? (Look up recent version: iMacros )
  Operating System
  Have you completely read the product documentation?
  Have you read the Frequently Asked Questions (FAQ)? (Go to iMacros FAQ)
  Do you use the full version?

Not yet (Trial version user, basic support)
Yes (License Key: )
If you are a customer please enter your license key. It automatically increases the ticket priority to Silver or Gold Level support.
  Anti-Spam
VIP Code: 8848		 (Please enter your Anti-Spam VIP code here)
  Describe your problem in as much detail as possible
 

Tell us exactly what we would have to do to duplicate your problem on our computers, if possible

Note that this is the most important question. This will help us identify the problem.
   
(Submission can take a few seconds.)
 
 
 
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